Frequently Asked Questions   Sign On

Security
  How secure is CardManager?
  What steps can I take to ensure the security of my account information?
  What is encryption and why do I need it?
  What are the sufficient web browser levels to view the website and how can I upgrade?
  What happens if I forget to sign off?
   
Enrollment
  Do I have to enter the enrollment information each time I sign on?
  What is the maximum number of accounts that can be registered?
  Can I register additional credit card accounts I have with my bank?
  How do I remove an account from CardManager?
  Why is my computer prompting me to enter security answers after setting my computer as trusted computer?
  What happens when I get locked out?
 
Security
How secure is CardManager?
  One of our highest priorities is to ensure your privacy and peace of mind by employing some of the most advanced online security in the industry. Every step of the way, we provide you with the state-of-the-art encryption of all data transmitted between your computer and our secure site.

CardManager is using HTTPS, a protocol for secure communication, widely used on the internet.

Most browsers today utilize an encryption method called Secure Sockets Layer (SSL). SSL is software based security protocol that encodes data before it is transmitted over the internet.

Once you enroll you will be able to use a self-selected user name-password system that serves as our first line of security.

CardManager is Federal Financial Institutions Examination Council (FFIEC) compliant. FFIEC compliance requires secondary authentication when performing high risk transactions. High risk transactions include payment functionality, log in functionality, and account maintenance capabilities.

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What steps can I take to ensure the security of my account information?
  There are several things you can do to protect your CardManager account:
  • Never reveal your User Name and Password to anyone.
  • Never write it down where anyone can find it or figure out what it is.
  • Change your password frequently within your profile.
  • Always sign off before leaving your computer.
  • Always sign off before accessing other Web sites.
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What is encryption and why do I need it?
  Encryption is a security device that keeps information that passes through the internet private and secure. To maximize protection, CardManager uses 256-bit encryption, or 2048 bit key. The padlock icon in the address line field (URL) of your browser indicates the information being transmitted is protected and encrypted.

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What are the sufficient web browser levels to view the website and how can I upgrade?
  CardManager supports Microsoft Internet Explorer, Mozilla FireFox, Google Chrome and Safari. Once a year, browser support is upgraded to the latest stable versions. A couple of previous versions will also remain under the browser support. Most browsers will prompt you to update or update automatically.

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What happens if I forget to sign off?
  For security reasons, CardManager will automatically sign off after 10 minutes of inactivity. If this happens, you will be required to sign on again. We encourage you to use the sign off function for maximum security when you are finished with the system or you walk away from your computer.

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Enrollment
Do I have to enter the enrollment information each time I sign on?
  No. After you have completed the enrollment process and selected a unique User Name and Password, using CardManager is easy. Simply enter your User Name and Password on the Welcome Page to access the site's services.

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What is the maximum number of accounts that can be registered?
  There is no limit to the number of accounts you can register using the Enroll Now link.

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Can I register additional credit card accounts I have with my bank?
  Yes, you may register additional accounts through the Enroll Now function. Other accounts (up to 10 primary or authorized users) can be registered under the already enrolled acccount, by using the "Register Another Account" listed in the Active Account section within CardManager.

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How do I remove an account from CardManager?
  Please contact us at 1-866-598-1769 to remove an account from CardManager.

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Why is my computer prompting me to enter security answers after setting my computer as trusted computer?
  Examples of what will overwrite the trusted computer setting:
  1. A pc is set to delete history, cache, cookies at a certain time of day, or at the time the browser is closed
  2. Signing on frequently over a short period of time
  3. The computer's signature has changed
  4. Switching between browsers
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What happens when I get locked out?
After three failed attempts to enter user name and password correctly, your account will be locked out. You can use the "Forgot Password? Account Locked? link to reset your password and unlock your account. Or you can call card services and ask for your account to be unlocked and the password reset.

Please note: If you selected to turn off paper statements prior to the account getting locked out, this setting will change and you will receive paper statements again. To turn off paper statements, please click on Manage Statement Options and recheck the box "I wish to turn off paper statements". After two statement cycles, the paper statements will stop.

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